Frequently Asked Questions
Everything you need to know to keep your pace and hit your goals.
How do I know which running shoes are right for my gait?
We recommend checking our online Fit Guide or visiting a local branch for a professional gait analysis. Generally, neutral runners need cushioning, while those who overpronate should look for stability shoes.
What is your return policy for worn athletic gear?
We offer a 30-day 'Test Run' guarantee. If your shoes or apparel don't perform to your satisfaction, you can return them for a full refund or exchange, even if they have been worn outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Fit2Run ships to over 50 countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.